Privacy Policy

1. Information We Collect

NexLvl Services collects information to provide better services to our users. We collect information in the following ways:

Information You Provide

• Account registration information (name, email, phone number)
• Service address and contact preferences
• Payment information (processed securely through third-party providers)
• Service requests and scheduling preferences
• Communications with our customer service team

Information We Collect Automatically

• Device information (browser type, operating system, IP address)
• Usage data (pages visited, time spent, features used)
• Log information (access times, error logs, performance data)
• Cookies and similar technologies for improved user experience

2. How We Use Your Information

We use the information we collect to provide, maintain, and improve our services:

• Process membership registrations and manage your account
• Schedule and deliver home services
• Process payments and manage service credits
• Send important account and service notifications
• Provide customer support and respond to inquiries
• Improve our services and develop new features
• Send promotional communications (with your consent)
• Ensure platform security and prevent fraud

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• Service Providers: Third-party companies that help us operate our business (payment processors, scheduling systems)
• Legal Requirements: When required by law or to protect our rights and safety
• Business Transfers: In connection with a merger, acquisition, or sale of assets
• With Your Consent: When you explicitly agree to share information

4. Data Security

We implement appropriate security measures to protect your personal information:

• Encryption of sensitive data in transit and at rest
• Secure payment processing through PCI-compliant providers
• Regular security audits and vulnerability assessments
• Access controls and employee training on data protection
• Incident response procedures for potential security breaches

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience:

• Essential Cookies: Required for basic website functionality
• Performance Cookies: Help us understand how you use our site
• Functional Cookies: Remember your preferences and settings
• Marketing Cookies: Used to deliver relevant advertisements (with consent)

You can control cookie settings through your browser preferences, though this may affect site functionality.

6. Your Rights and Choices

You have several rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal information (subject to legal requirements)
• Portability: Receive your data in a structured, machine-readable format
• Opt-out: Unsubscribe from marketing communications at any time
• Restriction: Limit how we process your information in certain circumstances

7. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services and maintain your account
• Comply with legal obligations and resolve disputes
• Enforce our agreements and protect our business interests
• Improve our services through analytics and research

When information is no longer needed, we securely delete or anonymize it according to our data retention policies.

8. Third-Party Services

Our platform integrates with third-party services that have their own privacy policies:

• Payment Processors: Stripe and other payment providers
• Analytics Services: Tools that help us understand usage patterns
• Communication Services: Email and SMS service providers
• Customer Management: CRM systems for service coordination

We encourage you to review the privacy policies of these third-party services.

9. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you become aware that a child has provided us with personal information, please contact us, and we will take steps to remove such information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by:

• Posting the new Privacy Policy on this page
• Updating the "last updated" date
• Sending email notifications for significant changes
• Displaying prominent notices on our platform

11. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

We will respond to your inquiry within 30 days of receipt.